Administrative Services news
|Cal Water Customers Utility Billing Change in July||Department: Administrative Services|
Beginning in July, Stockton residential customers served by California Water Service (Cal Water) will receive a Cal Water bill and a City of Stockton bill each month. The Cal Water bill will include monthly water charges only. The City of Stockton will bill for sewer and stormwater services. For customers within the city limits, the City of Stockton bill will also include garbage and recycling services, which are provided either by Waste Management or Republic Services. Customers will experience a change in billing only this change will not impact rates. Customers located in San Joaquin County (outside the city limits) and connected to City services will receive a separate bill from the City for sewer and stormwater these customers will continue to be billed for garbage and recycling by their service provider, Republic Services. Additional information about City of Stockton utility billing transition and payment options is available at www.stocktongov.com/calwater.
Utility customers transitioning from Cal Water to City utility billing may call the dedicated customer service line at (209) 937-7187. For general billing inquiries about City of Stockton utility bills, please call (209) 937-8295. Customers who receive water service from Cal Water will continue to call Cal Water for water billing and service inquiries at (209) 547-7900.