Residential waste collection service charges are billed monthly on your City of Stockton utility bill. Services are activated and stopped through the City when you open or close your utility account. Since garbage service is mandatory, it will be billed as long as the utility account is open.
While garbage and recycling services are mandatory in the City limits, there are instances where these services are not needed for a period of time. The City and its service providers – Republic Services and Waste Management – have established a courtesy policy addressing circumstances where garbage and recycling services are not being used. Requesting a service interruption is no guarantee that credit will be granted.
A vacancy credit may be granted when a house is vacant or unoccupied for at least one month. Customers may request up to three vacancy credits per calendar year but for no less than one month at a time.
To receive a vacancy credit, the account holder must submit a request for credit to their respective garbage company following the instructions below. If you are unsure which garbage company provides service in your neighborhood, use the City's About Your Address feature to find out.
- Customers must call their garbage company prior to the vacancy to register the property as vacant for the following month.
- At the end of each month that a vacancy requested is requested, the customer must call back and confirm the vacancy and request the service credit.
Vacancy Credit – Restrictions
- No service credit will be provided without a call back at the end of each month.
- The garbage company will not issue retroactive credit(s).
- To prevent abuse, the garbage companies have the right to refuse credit if any waste (garbage, green/food waste, or recycling in carts or bags) is placed on the curb.
- No cart size changes will be allowed during the vacancy period.
Any exception to this policy is at the discretion of the garbage companies.
Bank Possessed Vacant Foreclosure Properties
Vacant homes in a bank's possession can follow these steps receive a credit to their monthly utility bill for the unused garbage collection services.
- Utility account must be established in name of foreclosing bank or official designated representative. Provide a written assignment from the foreclosing bank or mortgage company to the utility.
- Foreclosing bank (or bank representative) must contact the garbage company two business days after establishing the utility account to certify property is a vacant foreclosure. To register more than one vacant foreclosed property, a list of the addresses may be submitted by fax, letter or email.
- Once the property has been registered as foreclosed with the garbage company, the foreclosing bank (or bank representative) must contact the garbage company at the end of every month to request credit for the prior month's service charges and to confirm property continues to be vacant. If there are multiple addresses, this request must be done in a list format, by fax, letter or email.
Once the property has been sold, the foreclosing bank (or official designated representative) will notify the water provider to stop all utility services.
Bank Possessed Vacant Foreclosed Property Credit – Restrictions
- Credits will not be issued for foreclosed duplex or triplex properties which are master-metered unless all units are vacant.
- To prevent abuse, garbage companies have the right to refuse credit if any waste (garbage, green and food waste or recycling in carts or bags or Annual Clean Sweep items) is placed on the curb.
- No cart size changes will be allowed during the foreclosure period.
- Any exception to this policy is at the discretion of the garbage companies.
This City of Stockton web page last reviewed on --- 6/11/2019