The Stockton Police Telecommunications Section is generally the first link between the public and an emergency situation. If you live within the city limits of Stockton, when you call 9-1-1 from a landline phone, it will connect you with the 9-1-1 Telecommunications Center.
Telecommunicators are certified public safety employees as authorized by the State of California Peace Officers Standards and Training. Stockton Police Telecommunicators must successfully complete a rigorous 12-month training period after being hired.
The Telecommunications Section is staffed by a Program Manager, six Police Telecommunications Supervisors and 37 Police Telecommunicators. The 9-1-1 Police Telecommunications Center is a section within the Technical Services Division and operates 24 hours a day, 7 days a week.
The professional Telecommunicator who answers the telephone determines the nature of the call and then processes the call for dispatch or transfers the call to the proper section or jurisdiction. In addition to processing incoming emergency and business calls for service (including fire and emergency medical transfers), Telecommunicators dispatch Police personnel (both sworn and civilian) and Animal Control Officers after normal working hours. They operate the Computer-Aided-Dispatch (CAD) System, Vesta/Pallas Telephone Workstations, Motorola Gold Elite radio equipment and monitor numerous cameras within the city. They maintain system files, make appropriate referrals, process emergency notifications and testify in court. The 9-1-1 Police Telecommunications Center also handles non-emergency calls for assistance or information.
In 2010, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center was:
Landline 9-1-1 Calls: 65,342
Cellular 9-1-1 Calls: 116,866
Emergency Line Calls: 115,707
Non-emergency Line Calls: 256,297
Total call volume: 554,212
Average daily call volume: 1518
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This City of Stockton web page last reviewed on --- 3/27/2012