The Stockton Police Telecommunications Section is generally the first link between the public and an emergency situation. If you live within the city limits of Stockton, when you call 9-1-1 from a landline phone, it will connect you with the 9-1-1 Telecommunications Center.
Telecommunicators are certified public safety employees as authorized by the State of California Peace Officers Standards and Training. Stockton Police Telecommunicators must successfully complete a rigorous 12-month training period after being hired.
The Telecommunications Section is staffed by a Program Manager, six Police Telecommunications Supervisors and 37 Police Telecommunicators. The 9-1-1 Police Telecommunications Center is a section within the Technical Services Division and operates 24 hours a day, 7 days a week.
The professional Telecommunicator who answers the telephone determines the nature of the call and then processes the call for dispatch or transfers the call to the proper section or jurisdiction. In addition to processing incoming emergency and business calls for service (including fire and emergency medical transfers), Telecommunicators dispatch Police personnel (both sworn and civilian) and Animal Control Officers after normal working hours. They operate the Computer-Aided-Dispatch (CAD) System, Vesta/Pallas Telephone Workstations, Motorola Gold Elite radio equipment and monitor numerous cameras within the city. They maintain system files, make appropriate referrals, process emergency notifications and testify in court. The 9-1-1 Police Telecommunications Center also handles non-emergency calls for assistance or information.
In 2014, the number of telephone transactions (incoming & outgoing) handled by the 9-1-1 Police Telecommunications Center was:
- 9-1-1 & 7-digit Emergency Line Calls: 246,104
- Of those, 198,905 were cellular/wireless 9-1-1 calls (81%)
- Non-emergency Line Calls: 442,184
- Total Call Volume: 688,288
- Average Daily Call Volume: 1,886
Dialing 9-1-1 from a cell phone
- When a person calls 9-1-1 from a cell phone, the location that you are calling from does not automatically display to the emergency dispatcher.
- If you make a cellular 9-1-1 call, it is important to stay on the line and provide the dispatcher with the exact location of the emergency to ensure the help can be dispatched to the correct location.
- Be prepared to give the location of the emergency, whether it's a street intersection, address or landmark.
- Remember, unlike landline 9-1-1 calls, the exact location is not known until you provide it.
- Remember to stay calm and speak clearly.
"Things you can do to help" in preventing accidentally dialing 9-1-1 from a cell phone
- Lock your keypad when your phone is not in use to avoid accidental 9-1-1 calls.
- If you are no longer using a cell phone device, remove the battery to avoid accidental 9-1-1 calls.
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This City of Stockton web page last reviewed on --- 1/30/2015