Reporting a Problem
You know it is an emergency if:
- Raw sewage is backing up onto your property or into the gutter.
- Your street is flooded due to clogged storm drains.
- A water pipe is broken and water is running out into the street.
- Paint, oil, swimming pool water, or other types of hazardous waste are being dumped or washed into the gutter or storm drain.
- A maintenance-hole cover is missing or not sitting correctly on the opening.
If your sewer system becomes clogged or backs up, the problem may not be in the sewer line at your home or business. Contact Us before you call a plumber. The Municipal Utitlies Department (MUD) will come out to determine the location of the problem and clear any clogs beyond the owner's connection point. This could save costly and unnecessary plumbing repairs.
We have crews on duty 16 hours a day, 365-days a year, who will respond promptly to your call. Our service trucks are equipped to open clogged lines. If repairs to City lines are needed, we have construction crews available to handle the problem.
Clogged Storm Drains
Clogged storm drains can cause street flooding and pose traffic hazards. Please keep the storm drains clear of debris. Remember to sweep and dispose of leaves and other garden debris from the gutter and sidewalks; don’t let it clog the drains. If the drains get clogged during a storm and your street and gutter begin to flood, Contact Us. We will send a crew out to clear the storm drain as quickly as possible.
Water Leak Problems
If you see water leaking into the gutter or street, it may be an indication of a broken pipe. First, check the nearest address to see if your water provider is the City of Stockton. If it is, please call MUD, so we can send a service crew to assess the situation. If it is not, please contact your provider. Even a small leak can be a sign of a larger problem and water is much too precious a resource to waste. Helping to avoid waste can ultimately save money for us all.
Illegal Dumping or Cleaning
If you see that someone is washing out construction or painting equipment, dumping oil, emptying their swimming pool, or in any way allowing any type of hazardous waste to get into the gutter or storm drains, please call MUD as soon as possible. Water that goes into the gutter flows through the storm drain and into the Delta without being treated. We need to stop the hazardous waste before it gets into the Delta. Each call is treated with confidentiality. Illegal dumping is a serious matter.
Storm Drain Covers
Missing or Improperly Set Maintenance Hole Covers
If you see a missing maintenance hole cover, or one that is not sitting correctly on its intended location, please call MUD as soon as possible. Your call could prevent serious injury and prevent unnecessary property damage.
Water is a precious and vital resource for us all and it should never be wasted. Report water waste by calling our Water Conservation Hotline.
All of our telephone numbers can be found by visiting the Contact Us web page.
San Joaquin County Mosquito and Vector Control District - Mosquito control questions
This City of Stockton web page last reviewed on --- 5/18/2015