The City's Utility Billing Customer Service Center is here to answer all your questions regarding your water, sewer, storm water, garbage, and collection bills. Our customer service staff can open and close utility accounts, issue monthly utility bills, provide explanations of billed services charges, collect and process payments.
Water services in the Stockton area are provided by the City of Stockton and California Water Service Company (Cal Water). To verify your water service provider, please enter your service address on our About Your Address web page.
If the result indicates California Water is your water service provider, please contact California Water directly using the link in External Links below.
City water utility customers with bill dates between July 11 through July 19 received bills in July with missing rates. This error impacted approximately19,000 of our 55,000 customers who receive water service from the City of Stockton.
Corrected bills are being issued. If you were impacted by this error, the re-issued bill will be labeled “CORRECTED JULY BILL” at the top. The corrected bill reflects the amount due and an adjusted due date.
We apologize for the error. The problem has been fixed and procedures improved to ensure that future bills are correct.
For questions about your bill, please call our Utility Billing Customer Service Center at (209) 937-8295 or e-mail us at firstname.lastname@example.org.
City of Stockton water rate adjustment effective August 1, 2016.
For additional information about your utility services and monthly bills, please use these links:
This City of Stockton web page last reviewed on --- 9/6/2017