Department of Financial Management

City of Stockton Emergency Communication System Access (911) Fee Refunds

The City of Stockton has entered into a Settlement Agreement to discontinue the City’s Emergency Communication System Access Fee (911 Fee). Telecommunications providers have been notified to discontinue billing the 911 Fee.

Claims for Refund

What is required to request a refund?

Claims may be submitted for a period of one year (12 months) from the date the claim is filed with the City of Stockton: SMC (Stockton Municipal Code) Sec. 8-260 Refunds.

The following documentation is required:

1. A completed 911 Fee Claim for Refund form. Click here to download form

• Complete one form per billing name/claimant.
• Multiple telephone accounts with the same billing name/claimant can be submitted under the same 911 Fee Claim for Refund form.

Example: Items 1 and 2 below may be submitted on the same 911 Fee Claim for Refund form; items 3 and 4 must be submitted on separate claim forms.

1. Home phone billed to Jim Doe

2. Cell phone billed to Jim Doe

3. Cell phone billed to Melissa Doe

4. Business line billed to James Doe

2. Copies of each monthly billing statement for the claim period for all telephone billing numbers identified on the 911 Fee Claim for Refund form.

• Claimant must attach written records that document amounts requested to be refunded were actually billed to the claimant and paid for each month claimed and for each telephone number billed.
• Fee appears under Local Government Fees on carrier statements.
• Fee was $1.70 per single line in 2007 - 2008 Fiscal Year; $1.75 per single in 2008 - 2009 Fiscal Year.
  
  

3. If monthly billing statements are no longer available, billing party/claimant may provide written verification from the telecommunications carrier that the Fee was paid each month.

• The telecommunications provider must include: billing name/claimant name, telephone number(s) billed, amount billed each month, and billing dates billed.

Claim Submissions

Where do I send or deliver the claim?

You may mail or hand-deliver the claim form and required documentation.

Mail 911 Fee Claim for Refund form and required documentation to:

City of Stockton Director of Financial Management
Attn: 911 Fee Refund Request

425 N. El Dorado Street
Stockton, CA 95202.

-or-

Hand-deliver 911 Fee Claim for Refund form and required documentation to:

City Hall, 425 N. El Dorado Street, and place in one of the (green) City of Stockton Payment Drop Boxes. Note: Boxes are located at the foot of the stairs on both the North and South sides of City Hall. Please label the envelope: City of Stockton Director of Financial Management, Attn: 911 Fee Refund Request.

Refunds

How do I know that my claim has been received?

The City of Stockton will send a confirming letter within 10 days to provide the following status:

• Your claim and all required documents have been received and a refund check is currently being processed, or
• Your claim request is incomplete: list of form fields incomplete, billing documents are missing, billing records do not match claim form.
  
  

When and how will I receive my refund?

The City of Stockton will process a refund check within 30 days of receipt of a completed claim form and all required documentation.